Job Description

Primary Purpose of Job

Serves as a key member of the Salesforce project team, working with internal stakeholders to understand the requirements and usage of Salesforce. Proactively supports the continuous improvement and enhancement of the Salesforce platform. This includes working with users to identify their needs, configuring the system to meet those needs, and providing support as needed.

Major Job Accountabilities

• Provides business value by providing new features, automating complex business processes, ensuring the system is clean and efficient, and monitors new releases.
• Serves as SME Salesforce expert within the organization, with an in-depth understanding of the ASB's implementation of Salesforce Financial Services Cloud.
• Provides direction to Technical teams (IT Helpdesk, Desktop, Server and Network teams) to implement and support solutions.
• Provides Salesforce training and end-user support.
• Creates Salesforce profiles, allocating roles, and managing access.
• Other Responsibilities include:
• Gathering requirements for new features and enhancements.
• Performing daily administration, including user maintenance, data imports, and routine tasks.
• Managing organization wide defaults, permissions and role hierarchy.
• Developing reports and dashboards and ensuring the system is running smoothly.
• Maintaining overall application integrity through proactive data quality management and duplicate cleansing.
• Implementing configuration changes for optimal efficiency and performance.
• Production and on-call support on a rotational.

Experience Required

• Three (3) or more years of experience in the administration and maintenance of Salesforce Financial Services Cloud. Includes performing Salesforce upgrades and successful integration.
• Three (3) or more years of experience with agile software delivery methodologies such as Scrum.

Required Skills Or Training

• In-depth knowledge of Salesforce, its products and functionalities.
• Possesses knowledge of systems development lifecycle methodologies.
• Knowledge of importing data and generating reports and dashboards.
• Demonstrates high proficiency with Microsoft Office software applications.
• Must be patient, with the ability to listen and understand customer problems, needs and issues while challenging requests which are not in the best interests of the platform.
• Must possess exceptional verbal and written communication skills to work with people at all levels within the organization, from the CEO to the users across the business.
• Self-learner with the ability to research and problem-solve to identify and troubleshoot issues as they arise.
• Team player, self-starter and motivated with the ability to multi-task while meeting deadlines.
• Demonstrated ability to lead and facilitate meetings.

Professional Certifications, Licenses, And/or Registration Requirements

• Salesforce certified administrator or Salesforce advanced administrator certification preferred.

EOE, including disability/veterans

At American Savings Bank, we welcome and support all individuals and celebrate the diversity of our team members, customers and community. We are committed to ensuring that our online application process is accessible and provides an equal employment opportunity to all job seekers. If you need assistance searching for a job or submitting an application, please contact us by calling 808-538-2000 and a member of our Recruitment team will follow up with you. Mahalo for your interest in American Savings Bank!

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