DescriptionAs a Chick-fil-A Millennium Park Team Member, you will be working at one of only 2 flagship Chick-fil-A locations in the country. It is our job to represent Chicago well through providing professional Chick-fil-A hospitality experience to those who have never encountered it before and exemplify it for those who have.We are committed to providing a positive and supportive work environment that curates personal and professional growth.Key Responsibilities:1. Leadership and Team Development:- Lead and motivate a team of team members, setting a positive example through your work ethic, attitude, and dedication.- Provide ongoing coaching, training, and feedback to team members, fostering their personal and professional growth.- Identify individual strengths and areas for improvement, and create development plans to enhance team members' skills and performance.2. Operational Excellence:- Ensure smooth operations by effectively managing daily activities, including opening/closing procedures, inventory management, and shift scheduling.- Uphold Chick-fil-A's high standards for food quality, safety, cleanliness, and customer service.- Collaborate with other leaders to implement process improvements and achieve operational goals.3. Guest Satisfaction and Experience:- Foster a culture of exceptional customer service, ensuring guests receive personalized attention and a memorable dining experience.- Resolve guest inquiries, concerns, and complaints promptly and effectively.- Continuously seek opportunities to enhance the guest experience through innovative ideas and best practices.4. Personal and Professional Growth:- Take ownership of your own personal and professional development by actively seeking opportunities to expand your skills and knowledge.- Participate in training programs and workshops to enhance leadership abilities, operational expertise, and business acumen.- Stay informed about industry trends, customer preferences, and Chick-fil-A initiatives to drive business growth.5. Collaboration and Communication:- Foster a collaborative and inclusive work environment, promoting effective communication and teamwork among team members.- Collaborate with other leaders and departments to ensure smooth operations and seamless execution of business initiatives.- Act as a liaison between team members and management, relaying feedback, concerns, and suggestions for improvement.Qualifications and Skills:- Demonstrated leadership experience, preferably in a restaurant or hospitality environment.- Excellent communication and interpersonal skills to effectively interact with team members, guests, and management.- Strong problem-solving abilities and the ability to make sound decisions in a fast-paced environment.- Proven track record of achieving operational excellence and driving results.- Passion for personal and professional growth, with a proactive attitude towards skill development.- Flexibility to work various shifts, including weekends and holidays.At Chick-fil-A, we believe in investing in our team leaders' personal and business growth, providing them with opportunities to develop their skills and advance their careers. Join our team and become part of a supportive community where your leadership abilities and dedication to excellence are valued and rewarded.RequirementsMust have working availability that aligns with the needs of the restaurantMust have a growth mindset and desire to improve and embrace feedbackMust have a proven track record of reliabilityMust exhibit great hospitality skillsMust have at least one year of previous leadership experienceCompany InformationChick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.
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